Our client is looking for a Operational Manager: Responsibilities: - Manage a team (minimum of 30 members) with various roles - Foster a productive and supportive work environment - Consistently deliver services that exceed client's expectation - Build proactive communication and drive results collaboratively with other DMs and stakeholders - Develop creative and effective roadmaps for team success and growth Qualifications: - At least 2 years of management experience within the BPO industry - Excellent English speaking and writing skills- E-commerce experience is a plus - Able to collaborate and demonstrate sound time management and judgment skills. - Prior experience working in a B2B environment